
When do I get my vouchers?
Can I apply for an evans essentials card?
You can apply for an evans essentials card providing that you can say ‘yes’ to the following statements:
How do I apply for an evans essentials card?
We're one of the first companies to have made our credit card application an entirely online process. It's a massive improvement for you because it takes just a few minutes to apply. There's no paperwork involved and instead you simply accept the evans essentials card agreement online. It means you don't have to wait for us or send us anything in the post, and your card will arrive in 7 - 10 days. To apply for an evans essentials card click on the Apply Now Button, and you can apply online, receive a quick decision and if you are accepted, sign your credit agreement straight away. There’s no paper work involved!
How long will it take me to complete an application?
Your application will take you a few minutes to complete. To ensure your application does not take longer than necessary, have your address, employment details and Debit Card details to hand.
Will checks be made against my personal details when I apply?
When you apply to us to open an account, we will check the following records about you and others:
a) Our own;
b) Those at credit reference agencies (CRAs). When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders and this may affect your ability to obtain credit for a short while. They supply to us both public (including the electoral register) and shared credit and fraud prevention information;
c) Those at fraud prevention agencies (FPAs). We will make checks such as; assessing this application for credit and verifying identities to prevent and detect crime and money laundering. We may also make periodic searches at CRAs and FPAs to manage your Account with us.
If you tell us you have a spouse or financial associate, or a link has already been recorded by CRAs, applications for credit by either of you (separately or together) will take the other's financial information into account and will be affected by it. This linking will continue (covering any other names used by both of you) until you, or the person who is financially linked with you, successfully apply to CRAs to be disassociated.
We may also use credit scoring and automated decision making systems when considering your application and managing your account. This may involve further searches at CRAs. These searches will not affect your ability to obtain credit.
What records are held by CRA’s and FPA’s?
1) Information on applications will be sent to the CRAs and will be recorded by them. Where you borrow from us, we will give details of your accounts and how you manage it/them to CRAs. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may not be supplied to other organisations by CRAs and FPAs to perform similar checks and to trace your whereabouts and recover debts that you owe. Records remain on file for 6 years after they are closed, whether settled by you or defaulted. 2) If you give us false or inaccurate information and we suspect or identify fraud we will record this and will also pass this information to FPAs and other organisations involved in fraud and money laundering prevention. Please telephone us on 0871 522 5146 if you want details of the CRAs and FPAs we use. Calls cost 10p per minute plus network extras. Calls may be monitored and recorded for quality and security purposes. You have a legal right to these details.
How can I find out about my credit history?
You can obtain your credit history by contacting one or all of the following agencies: Experian: 0870 241 6212 0870 010 0583 0870 060 1414
Experian
PO Box 8000
Nottingham
NG80 7WF
www.experian.co.uk
Equifax:
Equifax Credit File Advice Centre,
PO Box 3001,
Bradford,
BD1 5US
www.equifax.co.uk
Call Credit:
Call Credit
PO Box 491
Leeds,
West Yorkshire,
LS3 1WZ
www.callcredit.co.uk
How long does it take to get a decision?
You normally get a quick decision online, in certain cases you may be referred and we will contact you for further information.
Can I apply again if I am declined?
If you are not accepted for an evans essentials card this time, you can try again any time if your circumstances change. However, you should be aware that each time you reapply we will perform Fraud and Identity checks, which are recorded by the Credit Reference Agencies ("CRAs").
How will you use my personal information?
We will use and disclose Personal Information in accordance with the Credit Agreement and the Additional Conditions in the section headed "Use of personal information".
Can I start using my evans essentials card straight away?
Yes, if you have been accepted for an evans essentials account card, you will be able to use the card as soon as you've received it and activated it. This is to reduce the risk of your card being intercepted and misused on its way to you. To activate your card call 0800 915 2205 Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm. Please note that calls may be recorded and monitored for quality and security purposes.
Can I apply for an additional cardholder on my account?
Yes, for a partner or family member. You will be given the opportunity to do this when you apply. If you are already a cardholder, you can call Customer Services on 0871 522 5900. Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for quality and security purposes. Additional cardholders must be aged 18 or over and share your credit limit. You are responsible for the payment of any purchases and transactions made with any additional card.
What should I do if I have not received my evans essentials card?
If you do not receive your evans essentials card within 7-10 days of a successful application, you should make us aware by calling Customer Services on 0871 522 5900. Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for quality and security purposes. Every effort will be made to ensure that your card reaches you safely and as quickly as possible.
What is the No-Quibble Guarantee?
In the unlikely event that you are not totally satisfied with your evans essentials card, please call our Customer Services on 0871 522 5900 (calls may be monitored and recorded for quality and security purposes. Calls cost 10p per minute plus network extras) and take advantage of our No-Quibble Guarantee. If you contact us within 60 days of opening your account and then pay your outstanding balance within 30 days, we will close your Account for you and waive the interest charges and fees. (We may require the notification in writing) This guarantee is in addition to and does not affect any statutory rights that you may have. Calls may be recorded and monitored for quality and security purposes.
Can I manage my evans essentials card account online
Yes, you can manage your account online. If you have any account enquiries simply call our Customer Helpline on 0871 522 5900* and our Advisors can assist you. Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for quality and security purposes. Opening times: Monday & Tuesday 8am - 8pm, Wednesday – Friday 8am – 9pm, Saturday 8am – 7pm, Sunday 9am – 6pm If phoning from abroad and you have a MasterCard™, please call (+44) 20 8181 0000* Opening times: 24 hours a day, 7 days a week *Please have your account number ready. To keep service quality high, your call may be recorded and monitored For information on how to manage your account please refer to the back of your statement
How can I make a Payment to my account?
at a bank by post phone / internet banking by direct debit at any evans store For more information simply call Customer Services on 0871 522 5900 Calls cost 10p per minute plus network extras. Calls may be recorded and monitored for quality and security purposes. If you want to pay more than the minimum monthly payment, or pay off the outstanding balance in full, you can just complete the payment slip at the bottom of your statement. You can take your payment into any bank or post to the address above. Extra payments must reach us at least four days before your Direct Debit is due, to allow us to cancel it for that month.
Just take the payment slip provided on your statement to any bank. There should not be a handling fee at your bank or Lloyds TSB. Please write your cheque out to Santander Cards UK Limited and put your account number on the back. Payments should be made 5 working days before the due date. Please allow up to 5 working days for payment to be credited to your Account.
Write your cheque out to Santander Cards UK Limited and put your account number on the back. Then just post the cheque and your payment slip in the envelope provided in your statement, without any staples or paper clips. The address for payments is: PO Box 848, Liverpool L71 2XX. Payments should be made 7 working days before the due date. Please add extra time at bank holidays or Christmas. Please allow up to 7 working days for payment to be credited to your Account.
Contact your bank, quoting the following details:
SORT CODE: 30-00-00
BANK ACCOUNT NUMBER: 00251135.
Payments should be made at least 5 working days prior to your due date. Please allow up to 5 working days for payment to be credited to your Account.
Set up a Direct Debit by calling our Customer Helpline and your payments will be automatically debited on time.
Just use the payment slip provided and pay by cash or cheque only. Payments should be made 5 working days before the due date. Please allow up to 5 working days for payment to be credited to your Account.
How do additional payments affect my Direct Debit payments?
You can make additional payments to your account at any time using the standard payment options detailed above. However, extra payments must reach us at least four days before your Direct Debit is due to allow us to amend or cancel it for that month.
How do you assess a request for a credit limit increase?
If you request an increased credit limit, we will consider such factors as your payment history and when your last increase was. We may also use credit referencing to consider your request.
Can I request a lower credit limit?
Yes, call Customer Services on 0871 522 5900 (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm, calls cost 10p per minute plus network extras, calls may be recorded and monitored for quality and security purposes), to reduce your credit limit. If we need to reduce your credit limit for any reason, you will be informed in advance in writing.
What should I do if I don't recognise a transaction on my account?
Please contact Customer Services straightaway on 0871 522 5900 (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm, calls cost 10p per minute plus network extras, calls may be recorded and monitored for quality and security purposes).
How can I change my personal details?
If you need to change your personal details you should call Customer Services on 0871 522 5506. Calls may be recorded and monitored for quality and security purposes. (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm. Calls cost 10p per minute plus network extras). If you wish to make a change to your name you must write to us providing a copy of a legal document, which confirms your name change (for example, a marriage certificate), for verification purposes. Please send your letter to: Santander Cards UK Limited, Customer Services Department, PO BOX 700, Leeds LS99 2BD.
Can I apply for an additional cardholder on my account?
Yes, for a partner or family member. You will be given the opportunity to do this when you apply. If you are already a cardholder, you can call Customer Services on 0871 522 5900. Calls may be recorded and monitored for quality and security purposes. (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm, calls cost 10p per minute plus network extras).
How do I cancel an additional cardholder on my account?
To cancel your additional cardholder, call Customer Services on 0871 522 5900. Calls may be recorded and monitored for quality and security purposes (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm, calls cost 10p per minute plus network extras).
Can I change the date I receive my statement?
Unfortunately this is not possible.
Call 0800 915 2205. Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm. Calls may be recorded and monitored for quality and security purposes.
Where can I use my evans essentials card?
If you have an evans essentials account card, you will be able to use your card and earn points in-store and online at evans and across the Seven Network, including: Bhs, Burton, Dorothy Perkins, Miss Selfridge, Outfit, Topshop, Topman and Wallis.
If you have an evans essentials credit card you will also be able to use your card and earn points wherever you see the MasterCard® logo both in the UK and abroad, online and on the high street.
If you have an evans essentials credit card, you can use this at any ATM where MasterCard® is accepted - more than one million ATMs in over 210 countries and territories. For more information visit www.mastercard.com.
Will I be charged for withdrawing cash at an ATM?
You will be charged 3% for cash transactions with a minimum fee of £3.00. Interest is charged from the date the transaction is added to the Account.
Am I charged if I use my card abroad?
Where any Transaction or payment to the Account is made in a currency other than Sterling it will be converted to Sterling at a rate of exchange determined by the payment scheme together with our foreign exchange conversion fee of 2.75% on the day before the Transaction or payment is processed. This may not be the same as the exchange rate on the Transaction date or the date that the payment is made as exchange rates vary on a daily basis. Details of the rate used and of any charges will be set out in your statement. You may access information about the exchange rates we use by calling us on 0208 181 0000. Calls may be recorded and monitored for quality and security purposes.
How often will I receive my statement?
You will receive your statement monthly when you spend regularly, or have a balance on your account. If you do not have a balance you will receive a statement at the minimum intervals as required by law.
Your credit limit will be communicated to you after you have signed your agreement and is subject to your individual circumstances. Please call Customer Services on 0871 522 5900. Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm (calls cost 10p per minute plus network extras. Calls may be recorded and monitored for quality and security purposes.) for any queries.
Can I earn points on all my purchases?
Yes, you will earn points on all your purchases with your evans essentials card, excluding the purchase of gift cards. The minimum purchase required to earn points is £2.
How can I keep track of how many points I've earned?
Your monthly statement will show your current essentials points balance.
Your essentials points will be turned in to evans essentials vouchers, which will be sent out on a quaterly basis (normally March, June, September, December).
How many points must I earn to receive an evans essentials reward voucher?
evans essentials vouchers are issued at the rate of £1 for every 100 points collected. A minimum of 100 points must be earned to receive a voucher and any remaining points will, at our discretion, be carried forward and count towards future evans essentials reward vouchers.
When do my essentials reward vouchers expire?
Your essentials reward vouchers will expire on the expiry date shown on the voucher (6 months from the date of issue). Expired vouchers are not valid and will not be replaced, nor will points to which they relate be reinstated.
Where can I redeem my evans essentials reward vouchers?
evans essentials vouchers may only be redeemed at participating evans stores, (excluding online and catalogue purchases) and must be handed over at the point of sale and the balance of any purchases must be made with an evans essentials card.
What are the Loyalty terms and conditions?
1. For the purposes of the Loyalty Scheme, participating evans stores are all evans stores in the United Kingdom, Isle of Man & the Channel Islands (including other stores as notified from time to time) and do not include stores in Eire. Evans essentials credit cards will be accepted as tender in evans or Seven Network stores in Eire or in selected sites e.g. some department stores but the evans essentials points earned will be at the standard MasterCard rate i.e. 1 essentials point for every £2 spent. Purchases through any evans stores outside of Great Britain and/or purchases of Financial Services will be treated as made outside of Participating evans stores.
How can I protect my evans essentials card from fraud and misuse?
To avoid your card and account falling into the wrong hands, you should sign the back of your card as soon as you receive it. If you have been accepted for an evans essentials credit card you also need to activate your card. You also need to memorise and destroy your PIN as soon as your receive it and never write it down, or give it to another person. If you change your PIN, make sure you choose it carefully. Never give your card, or account number to anyone else, and don’t be visible when entering your PIN at a Chip and PIN terminal. If you have reason to suspect that someone has unauthorised access to your account, you should report it to us immediately on 0871 522 5900. Calls may be recorded and monitored for quality and security purposes. (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm, calls cost 10p per minute plus network extras).
What should I do if I don’t recognise a transaction on my account?
Please contact Customer Services straightaway on 0871 522 5900. Calls may be recorded and monitored for quality and security purposes. (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm, calls cost 10p per minute plus network extras).
How do I report my card lost or stolen?
If your card is lost or stolen, you should report this to us immediately by calling Customer Services on 0871 522 5900 immediately. Calls may be recorded and monitored for quality and security purposes. Calls cost 10p per minute plus network extras.
All credit card providers who subscribe to the Banking Code must show on statements an estimate of the amount of interest payable where a customer only makes the minimum payment amount. The estimated amount gives you an indication in advance of how much interest you could be asked to pay on your next statement, and will help you manage your finances more effectively. The estimated amount is based on the following assumptions:
No, there is no annual fee for the evans essentials card.
The typical APR for the evans essentials card is 29.9% APR variable. 66% of people who apply and are accepted for an evans essentials card will receive a rate less than or equal to the typical APR.
What is the minimum credit limit?
The minimum credit limit you will receive with your evans essentials card is £250. Your credit limit will be communicated to you after you have signed your contract agreement and is subject to your individual circumstances.
How much will I have to pay to my account each month?
You must make a minimum monthly payment of £4 or 4% of the outstanding balance (whichever is greater), or the full balance if it is less than £4. Only ever making the minimum repayment will significantly increase the time taken to clear your balance and cost you more. Alternatively you can pay your balance in full using any of the payment methods listed under - How do I make a payment to my account?
How are payments applied to my account?
We will apply payments we receive to your account in the following order:
Foreign currency fees will be repaid in the same order set out above as the Transaction to which they relate. See the ‘Other Financial Information’ section of the Credit Agreement for full details.
Your PIN will be sent to you by post separate from your card. When you receive it you should memorise it and destroy it. Never write it down or tell it to anybody else.
You can change your PIN at the following cash machines; Lloyds TSB, Nat West, Alliance and Leicester, Halifax and Royal Bank of Scotland.
What if I forget my PIN, or get it wrong?
You'll have three chances to enter your PIN correctly when you're trying to pay. If you enter it incorrectly three times in a row your PIN will be locked and you'll need to call Customer Services on 0871 522 5900. Calls may be recorded and monitored for quality and security purposes. (Opening hours are: Monday - Friday: 8am to 8pm. Saturday - Sunday: 9am - 5pm, calls cost 10p per minute plus network extras) to request a new PIN.
Do I have to have a Chip and PIN card?
Only if you have a evans essentials credit card. The evans essentials account card does not require a Chip and PIN.
How will I know that my card is a Chip and PIN card?
Your card will be sent to you with accompanying information to state that it is a Chip and PIN card, and provide you with essential information about using Chip and PIN.
Can I use my Chip and PIN card abroad?
Chip and PIN has been introduced in some countries. Where this is not the case, you will be asked to sign a receipt as before. Therefore, please ensure you still sign the back of your card when you receive it.
Will I need to use my PIN when buying online, on the phone or via mail order?
No. Chip and PIN replaces using a signature to confirm transactions - as you haven't signed for these in the past, you won't need to enter your PIN.

